Refund Policy

Thank you for choosing ICE Cream Vison Tool by T-Shaped People. We are committed to providing you with high-quality services and ensuring your satisfaction. However, we understand that issues may arise, and this Refund Policy outlines the terms and conditions for requesting and processing refunds for our services.

1. Refund Eligibility

1.1 General Conditions

Refunds are generally not available once credits or subscriptions have been assigned to your account. However, the following exceptions apply:

• Technical Errors: If there are technical issues with the tool or service that prevent you from using your assigned credits effectively, you may be eligible for a refund.
• Payment Gateway Failures: If a payment fails due to technical reasons and credits are not assigned to your account, you may request a refund or manual crediting of the amount.

1.2 Non-Refundable Situations

• Change of mind after credits or subscriptions have been assigned.
• User misuse of the tool resulting in unsatisfactory outcomes.
• Expired or unused credits beyond their validity period.

2. Refund Process

2.1 Steps to Request a Refund

To request a refund, please contact our support team via [insert email address or phone number] and provide the following details:

• Your full name and contact information.